Reaching for the Stars

Reaching for the Stars

Reaching for the Stars

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Physician Reviews

My job is not to necessarily make you happy. My job is not customer service. My job is to make you feel better, the best I can. Sometimes these ideas are in direct conflict with each other. Everyone has a story about an encounter with a physician whose social skills were less than ideal, which tends to tarnish the medical field as a whole. One would think that the explosion in online ratings would help to fix this and result in better care. After all, who would want to see a doctor with a 1 star rating when you can see a doctor with a 5 star rating?

Well, these ‘stars’ don’t tell the entire story. As I mentioned previously, sometimes what the patient wants and needs are two entirely different things. A patient who demands a MRI that is not medically indicated will leave the office unhappy and likely not rate their physician high. Because of this, the physician may be under pressure to give in and order the MRI to appease the patient and achieve a higher patient satisfaction rating. Unfortunately, this is a lose-lose situation for the physician. If the patient is unhappy, the physician will be rated poorly. If the physician orders the study, the patient’s insurance company will see that this physician ordered an un-necessary study and therefore also costs more to treat patients than other physicians do. The physician may then be placed under tighter restrictions/scrutiny by the insurance company. Not every test or medication is harmless. For example, the cavalier prescription of antibiotics for colds and benign respiratory conditions has led to the emergence of antibiotic resistant organisms. Pain medications have the potential for abuse and addiction. Some, including myself, feel that the desire to improve patient satisfaction scores (especially in hospitals) has directly contributed to the current prescription drug epidemic. Anti-inflammatory medications can cause life threatening bleeding, strokes, and heart attacks. Because of this, your physician may decline to provide you with a prescription, even though you may think you need one.

Some things are also out of the physician’s control. Most physicians today are employees of hospital corporations or large groups. Because of this, they have no control over the hiring or firing of the office staff. They have no control over the décor of the office. They have no control over how long it takes to book an appointment, process your paperwork, or return your phone call. Yet, these things are commonly part of the patient satisfaction survey. These items have nothing to do with the medical care you receive or the competence of your physician, yet your physician’s rating may be penalized because of things out of their control.

So what I am asking is that you have an open mind when reading practice/physician reviews. If there are 1 or 2 bad comments, but 25 good ones, you can feel comfortable knowing that the practice is likely a good choice. I would also be weary of a practice that has a 100% satisfaction rating, as this may be artificially inflated. No business can make 100% of its customers 100% happy 100% of the time. Try to read the comments and reviews in context, as people who are upset generally are more likely to write a review than those that are satisfied. I am not recommending ignoring the on-line ratings, as I use them myself to find physicians, but rather suggesting that you do your homework and keep all the information in perspective.

Citations

  • Barreto JE, Whitehair CL. Social Media and Web Presence for Patients and Professionals: Evolving Trends and Implications for Practice. PM R. 2017 May;9(5S):S98-S105. PubMed PMID: 28527508

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Author and Contributor to www.Spine-Health.com – July, 2015

www.Spine-Health.com/author/john-h-shim-md-facs

Chief of Surgery, Mease Countryside and Mease Dunedin Hospitals, Safety Harbor and Dunedin, Florida. 2014-2016.

Orthopaedic Section Chief Mease Countryside Hospital; Safety Harbor, Florida Mease Dunedin Hospital; Dunedin, Florida.2008-2013

Board Member Morton Plant Mease Research Council

Co-Director of Mease Neuro-Ortho Spine Center Mease Dunedin Hospital; Dunedin, Florida.

One of “6 Spine Physicians Ranked #1 on Google” – December 2016

Top Ten Most Liked Spine Surgeons on the Internet – July 2016

2016 Spine Surgeons to Know list – January 2016

2014 Spine Specialists to know list – September 2014

One of Ten Leaders of Certified Spine Programs – December 2011

 

The Best Orthopedics in Tampa

The information provided on this website does not provide or should be considered medical advice. It is not a substitute for diagnosis or treatment of any condition. The information provided is for informational purposes only. You should not rely solely on the information provided on this website in making a decision to pursue a specific treatment or advice. You should consult directly with a professional healthcare provider.

As a condition of using the information on this website, ShimSpine and its physicians are not responsible for any advice, diagnosis, treatment or outcome you may obtain.

ShimSpine.com is completely self-funded. No outside funds are accepted or used. This website does not utilize paid advertising as a source of revenue.
Outpatient Spine Surgery Considerations. www.Spine-Health.com. January 2016.

What is Spinal Stenosis? www.Spine-Health.com. October 2015.

Surgeon insights on the Changing Landscape of Orthopedic Care. OrthopedicToday. June 2014

Chapter 33: Interspinous Spacers. Shim JH, Mazza JS, Kim DH Published in Minimally Invasive Percutaneous Spinal Techniques. Elsevier Health Sciences, Philadelphia, Pennsylvania. (Published 2011)

Chapter 35: Minimally Invasive Percutaneous Lumbar Fusion Technique.Shim JH, Mazza JS, Kim DH Published in Minimally Invasive Percutaneous Spinal Techniques. Elsevier Health Sciences, Philadelphia, Pennsylvania. (Published 2011)

March 2010 Minimally Invasive Transforaminal Lumbar Interbody Fusion American Academy of Orthopaedic Surgeons Annual Meeting New Orleans, Louisiana February 2010

February 2010 A Review of Dynamic Stabilization in the Lumbar Spine Selby Spine Symposium; Park City, Utah

November 2009 Lumbar Spinal Stenosis Community Based Lecture; Tampa, Florida

September 2009 Instructor/Proctor Minimally Invasive Lumbar Cadaver Lab; Tampa, Florida

February 2009 New Spinal Technology: Cervical Disc Replacement and Interspinous Spacers. Selby Spine Symposium; Park City, Utah

February 2008 The Degenerative Spine: The Role of Dynamic Lumbar Stablization and Interspinous Spacers Selby Spine Symposium; Park City, Utah

October 2008 Emerging Technology and Techniques in Spinal Surgery Orthopaedics in the 21st Century Symposium; Morton Plant Mease Healthcare; Largo, Florida

September 2007 Emerging Technology in Spinal Surgery Orthopaedics in the 21st Century Symposium; Morton Plant Mease Healthcare; Largo, Florida

October 2006 Emerging Technology and Techniques in Spinal Surgery Orthopaedics in the 21st Century Symposium; Morton Plant Mease Healthcare; Largo, Florida

May 2005 The Role of Kyphoplasty in the Treatment of Vertebral Compression Fractures Mease Neurosciences Symposium; Clearwater, Florida
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