Your Office Visit: Meeting Expectations

Your Office Visit: Meeting Expectations

Your Office Visit: Meeting Expectations

In a busy Orthopaedic Practice, there are common expectations shared by patients and their doctors alike.  When those expectations are met,  this leads to increased satisfaction in the office visit.

From a patient’s perspective, eye contact from the doctor is an important part of the visit. Nothing could be worse than sitting in an exam room where the physician stares at a computer screen while asking questions, never looking up to speak with them. The attention paid to the patient by looking into their eyes helps them know that they were heard and understood.  This also allows the doctor to get a better sense of what the patient is trying to communicate and demonstrates compassion.

Often, patients would like to have more time with the doctor to fully discuss the reason for their visit. They feel rushed to state their concerns, before the doctor checks his watch and quickly exits. A good practice for any patient is to bring a list of questions to ensure that all their concerns are addressed.  By being prepared, this guarantees an efficient use of time for both the patient and the doctor. In return, the physician appreciates when a patient is prepared for their visit.

It is easy to see how important communication is between the patient and the doctor. A misunderstanding could lead to dissatisfaction in the office visit. Often times patients are scared, they don’t understand the terms the doctor is using and they are not able to absorb everything that was told to them. It is a very good idea to take notes during your office visit and to ask pertinent questions at that time. Patients are most satisfied when they leave with a good understanding of their issue and feel that all their questions were answered. We are also happy to answer any questions that occur to you after the appointment. If you call us, one of the clinical staff will be happy to talk to you.

Patients and physicians must take ownership to ensure a successful consultation. When the above steps are taken, expectations are not only met, but often exceeded.

This blog is based on over 30 years of medical experience of the clinical staff at ShimSpine.

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